Privacy Policy

We collect information that helps us provide better financial accountability services and support. This includes details you provide directly and some information collected automatically through your use of our services.

• Personal identification details like name, email address, and phone number
• Financial information relevant to accountability coaching and program delivery
• Communication records from our interactions and support requests
• Website usage data including pages visited and interaction patterns
• Device information such as browser type, operating system, and IP address
• Course progress and learning engagement metrics for program improvement

We only collect information that's necessary for delivering our services effectively. You can choose not to provide certain details, though this might limit some features of our programs.

Your information helps us deliver personalized financial accountability services and maintain the quality of our programs. We use collected data for specific business purposes that directly benefit your learning experience.

• Delivering course content and tracking your progress through learning modules
• Providing personalized coaching and accountability support services
• Sending program updates, educational resources, and relevant communications
• Processing payments and managing your account and subscription details
• Improving our services based on usage patterns and feedback analysis
• Responding to support requests and resolving technical issues
• Ensuring security and preventing unauthorized access to your account

We don't use your personal information for advertising to third parties or selling your data. Everything we do with your information focuses on making your experience with our financial accountability programs better.

We keep your personal information private and only share it in specific circumstances that are necessary for service delivery or required by law. We don't sell your information to third parties.

All third-party services we work with are required to maintain the same level of data protection we provide. We have agreements in place that restrict how they can use your information.

You have several rights regarding your personal information. These rights give you control over how we handle your data and ensure transparency in our processes.

• Access your personal information and receive a copy of what we hold
• Correct inaccurate or incomplete information in your account
• Request deletion of your personal information subject to legal requirements
• Restrict how we process your information in certain circumstances
• Withdraw consent for marketing communications at any time
• Request information about how your data has been used or shared
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, contact us using the details provided below. We'll respond to your request within 30 days and guide you through the process. Some requests might take longer if they're complex or require extensive verification.

We use industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. Our security practices include both technical and administrative safeguards.

• Encrypted data transmission using SSL/TLS protocols for all communications
• Secure data storage with access controls and regular security audits
• Limited access to personal information on a need-to-know basis
• Regular software updates and security patches on all systems
• Staff training on privacy practices and data handling procedures
• Incident response procedures for any potential security breaches

While we implement strong security measures, no system is completely secure. We recommend using strong passwords and keeping your account credentials confidential to help protect your information.

We keep your personal information only as long as necessary for the purposes we collected it. Retention periods vary depending on the type of information and legal requirements.

• Account information: Retained while your account is active plus 7 years after closure
• Course progress data: Kept for 5 years after course completion for certification purposes
• Communication records: Stored for 3 years for quality assurance and support
• Financial records: Maintained for 7 years as required by Australian tax law
• Marketing preferences: Kept until you withdraw consent or request deletion
• Website usage data: Automatically deleted after 24 months

When we no longer need your information, we securely delete or anonymize it. Some information might be retained longer if required by law or for legitimate business purposes like resolving disputes.

While we primarily operate within Australia, some of our service providers may be located overseas. When we transfer your information internationally, we ensure appropriate safeguards are in place.

We only work with overseas providers who offer adequate protection for your personal information. This includes using standard contractual clauses, certification schemes, or working with providers in countries with adequate privacy laws.

Current international service providers include cloud storage services in Singapore and email services in the United States. These providers are required to meet the same privacy standards we maintain in Australia.

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. We'll notify you about significant changes through email or by posting a notice on our website.

Minor updates that don't affect your rights or how we use your information might be made without specific notification. We recommend checking this page periodically to stay informed about our privacy practices.

The date at the top of this policy shows when it was last updated. Continued use of our services after changes take effect means you accept the updated policy.